- Confidentiality
- Don't argue with feelings
- Using "I" statements
- One diva, one mic
- Positive affirmations (snaps, prayer hands)
- Limit use of disclaimers
- Constructive advice/Positive reinforcement
- Eye contact
- Active listening
- Silent phones
- Respect
- Ouch/Oops
- Assume good intentions
- Check body language and facial expressions
- Don't yuck other people's yums
- Acknowledge diverse biases and backgrounds
- No put-downs (self and others)
- Ride the silence
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